FAQs

You can check the most common questions regarding HUE and iCreate To Educate products.

If your question is not answered below, please contact us for support.


FAQs: HUE Animation (General) (68)

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Onion skinning is a feature of HUE Animation Studio which lets you see a ‘ghostly’ image of your previous captured frame over your live video stream from the camera. This is helpful for lining up your models accurately, and for avoiding problems if your set is knocked or a prop falls over. You can always see exactly where your models were standing previously at any time.

The ghostly images won’t show up in your finished video; all you will be left with is smooth, error-free stop motion animation.

If you do not want to use the onion skinning feature, it can be turned off. It is also possible to set the transparency effect higher or lower to suit your individual movie.

Please see our tutorial for more information about this feature.

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Please contact us if you are using an older version and would like to upgrade to version 1.4 or later of the animation software. It will be necessary to include your original order number.

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HUE Animation (formerly SAM Animation) is a simple-to-use application that captures a series of still images from a webcam and plays them back as an animated stop motion movie. It also includes tools to help you to add sound, edit individual frames and export content from your movie projects.

HUE Animation can be purchased through our online store, through Amazon worldwide or through major educational suppliers. It’s available bundled with the HUE USB camera or as a standalone download, and there are volume licensing options for schools.

If you need help finding a vendor in your area, please contact us for further assistance.

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Please send us a message through this website or YouTube with a link to your video.

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HUE Animation includes a feature called Chroma Key which allows you to replace a frame’s background with a different picture. This technique is sometimes known as green screening, though you can use any color to create the effect.

Tip: The HUE Animation Studio box has a fold-out background built into the packaging. One half of this background is plain green, so you can use this to test the Chroma Key feature.

For more help with this feature, please check our video tutorial below.

Chroma Key (Green Screen): HUE Animation Tutorial from HUE on Vimeo.

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FAQs: HUE Animation (Mac OS X) (13)

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Please make sure that WebCam Monitor is completely closed before starting up the animation software. You have to close the application with Quit from the WebCam Monitor menu, not just by closing the window. Once this is done, select ‘Refresh Camera’ from the Camera menu in the animation software to reactivate the camera.

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If your computer has a built-in webcam or another camera connected, you may need to select the HUE camera manually in the animation software. Select Settings from the Camera menu within the software to choose the correct USB camera from the list, then click OK. You may need to select Refresh Camera from the Camera menu afterwards to update your video feed.

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Please ensure all other camera software has been Quit, including WebCam Monitor and any messengers or web browsers which might be trying to access the camera. Once this has been done, select Refresh Camera from the Camera menu within the animation software.

If it’s still not detected try disconnecting the camera and then reconnecting it, carefully checking that there’s a good connection between the base, cable and flexible neck.

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The software license in the HUE Animation Studio pack will work on either Windows or Mac OS X. You can choose which version to install or download to suit your computer.

If you have an old version of the kit which states that it is for Windows only, please contact us with your order details for help.

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WebCam Monitor is the Mac software which is sometimes installed with the HUE HD Camera. You can use it to record real time videos using HUE. If you’d prefer not to use it, WebCam Monitor can be deleted from your Applications folder at any time without affecting your animation software.

Please note that you will need to first quit HUE Animation Studio to use WebCam Monitor, and vice versa. Only one application can be using the camera stream at a time.

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FAQs: HUE Animation (Windows) (19)

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This error means that you need to update your computer’s video card drivers.

1. Open your Control Panel and browse to Display Settings> Appearance> Advanced. One of the tabs in this window should show the name of your video card manufacturer.

You can also download and run a tool that will identify your card type and prompt you where you can download the latest update here.

2. The video card will usually be made by either Intel, AMD (ATI/Radeon), or nVidia. Each of these manufacturers have websites where it’s easy to detect and download the right driver update for free.

Once you’ve installed the latest drivers, the error should disappear.

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We recommend downloading and installing the latest version of the software. If you can’t download the latest version, this issue sometimes occurs when you try to open a project outside of the folder you use to store your animation work (your workspace). The location of your workspace folder is shown in a message each time you start the animation software. Please copy your old project to the folder your chose as your workspace and then try opening it again from there.

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This might happen if you have installed a different version of QuickTime from Apple in the past, perhaps as part of iTunes. To fix it, open QuickTime from your Start Menu (it might appear as QuickTime Player or be inside a folder named Apple) and install any available updates through the Help menu. Your animation software should then be able to install as normal.

The latest version of QuickTime for Windows can be downloaded directly from Apple here or here.

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If your computer has a built-in webcam or another camera connected, you may need to select the HUE camera manually in the animation software. Select Settings from the Camera menu within the software to choose the correct USB camera from the list, then click OK. You may need to select Refresh Camera from the Camera menu afterwards to update your video feed.

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If the update doesn’t seem to be working please try a clean installation of the animation software.

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FAQs: HUE HD Camera (General) (32)

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HUE is completely plug and play so it’s not necessary to install any camera drivers. Windows users can view and record the video stream using free software such as AMCap, while Mac users can access the camera through QuickTime and Photo Booth.

If you’re using Windows and want to install the optional drivers for features such as digital zoom and interpolation, you can download the installation package here:

Optional drivers for Windows XP, Vista, 7 and 8 (version 5.8.60000.201)

If you have an older model which requires additional software, please see this FAQ for help.

The camera is also compatible with our HUE Intuition software (sold separately) which is supported on Windows (XP, Vista, 7, 8) and Mac OS X 10.6 and later.

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Try connecting the camera to a different USB port. We recommend directly connecting it to a USB port on your computer, not through a USB hub. If you are using the camera with its base station, please make sure that the neck is firmly pushed into the base and making the connection.

If the camera is plugged into one of the ports in the front try one of the ports in the rear of the computer, or vice versa.

If you are using Windows XP, please check that you have Service Pack 2 or later installed as this is required for Windows to properly detect plug and play cameras. Service Pack 2 is a free stability update available through the Windows Update tool.

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Yes! Any software that is designed to work with a USB camera should work using HUE as its video input source. However, we hope that you’ll quickly find that the HUE Animation is even better than other video packages.

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Most microphone issues are caused by problems with the connection between the camera and computer. If there is a loose USB connection anywhere in the chain, the audio will be the first thing affected.

Please ensure that you aren’t using a USB hub or extension with the camera. For best results the camera should be connected directly to a USB 2.0 port on the computer.

In some cases, using a shorter USB cable will help improve the connection. If you are using HUE with a different USB cable, please try the one which came inside your box.

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Please check the silver focusing ring around the lens. There will be some text printed on the ring. If you see the number 1.3 printed there, you have an older camera which requires drivers.

If you see the number 2.0, you have a plug and play model. The very newest plug and play models do not have a number printed around the ring at all.

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FAQs: HUE HD Camera (Mac OS X) (12)

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HUE will be automatically installed when it’s connected to a Mac; no additional software is required. You will need to open camera software such as QuickTime, Photo Booth, Skype™ or HUE Intuition to start streaming the video. QuickTime and Photo Booth are preinstalled on all Macs as standard.

If you have a very old camera and are using OS X 10.5 or earlier, insert the driver CD into your computer before connecting HUE. Click the WebCam Driver Install.pkg icon to launch the installer. Follow the on screen instructions to install the software. You can then connect HUE to an available USB port on your computer and you’re ready to go. Please contact your retailer if you need more instructions for older models.

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The easiest way to check whether your computer is able to connect to the camera is to launch System Information. This can be opened straight from Spotlight or from the Utilities directory in your Applications folder.

Alternatively, go to the Apple Menu and select About This Mac, then click the button for More Info. You can launch System Report from the next window which appears.

On earlier Macs, the System Information screen was called System Profiler instead. Aside from the difference in its name, it can be accessed in the same ways described above.

Upon opening the System Information tool, you should see a screen which looks like this one:

System Report OS X

Click the USB category on the left hand side first, then expand the USB devices on the right. You should see the camera in your list as shown. It might be called HUE or simply identified as a basic USB Camera; either is fine.

If the camera is missing, please check the connection between your computer and your HUE camera carefully. The camera should be firmly pushed into its base. Go to File and then Refresh Information (Command + R) to refresh the list of devices when you want to check whether the problem is solved.

If the camera is showing up correctly in the System Information screen, it should be available in all of your other camera applications such as Skype, FaceTime and Photo Booth. Please check that it’s not ‘in use’ in another application then Quit and reopen the software you want to use.

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HUE requires an Apple Mac running Mac OS X 10.4.3 or higher. Please note that when using OS X some functions may not be supported, such as the YUY2 format, interpolation, special effects, face tracking and digital zoom features.

You can also view the current system requirements on this page.

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So long as the Mac meets Apple’s minimum requirements and runs OS X 10.4.3 (Tiger) or later, it should work with HUE. For our software products please carefully check the individual system requirements for the list of supported operating systems.

Please note that HUE requires a direct connection to the computer, without going through a USB hub.

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So long as the Mac being used meets Apple’s guidelines for running Photo Booth you should be able to use it with HUE. After following the installation process your Mac should automatically detect HUE in Photo Booth if it has no internal camera of its own. If it selects a built-in iSight camera instead, simply use the Camera menu to select the correct device.

If the camera doesn’t seem to be available, please try disconnecting your HUE and reconnecting it once Photo Booth is already running.

If your Mac has a built-in camera already and you’re using an older version of Photo Booth without a Camera menu, Photo Booth will sometimes default to using the built-in webcam. As there is no way to change settings in older versions of Photo Booth this initially makes it difficult to use with external cameras. If you aren’t able to update to a newer version of OS X, one simple way to pick HUE instead of the built-in camera is to first open WebCam Monitor or another camera application and pick the Mac’s internal iSight camera in its Video Settings. This will prevent Photo Booth being able to use the same device. When you start up Photo Booth it will automatically select HUE and work as expected.

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FAQs: HUE HD Camera (Windows) (28)

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These instructions apply to AMCap, the optional camera software available with the original HUE HD Camera. If you’re using different software, please check the publisher’s website for instructions. Our HUE Animation and HUE Intuition software packages (sold separately) have built-in flip/mirror features.

1. Launching the software

First, open the software from the Start Menu. You might have to click All Programs first. Windows 8 users can search for the application by name: HUE HD Camera.

HueHDCamerastartmenu

When the software opens it should show a live preview from your camera. If it’s missing, select the camera from the Devices menu first.

SelectHUEfromDevices

If the window is still blank, check that the camera isn’t open in any other software at the same time and ensure that Preview is selected in the Options menu.

PreviewLiveVideo

2. Accessing the camera settings

Select Video Capture Filter from the Options menu. You’ll be taken straight to the screen you need with the camera settings.

There are two boxes at the top of the screen: Image Mirror (horizontal flip) and Image Flip (vertical flip). Select the options you’d like to use and click OK. The live video feed will automatically refresh and start using your new settings.

FlipControls

If the options are greyed out, the system may be streaming the video in MJPG format which blocks the extra controls. To check, click Cancel and select Video Capture Pin from the Options menu.

PreviewLiveVideo

Locate the Color Space/Compression setting as pictured below. If you change that to YUY2 mode and click OK, the additional options in the Video Capture Filter screen will become available and allow you to tune the image.

VideoCapturePin

Note for Mac users

If you’re using Mac OS X, the only way to access additional controls for the camera at this time is to install a third party application such as iGlasses.

Some Apple software automatically flips the image to make live chat more intuitive. For recording videos where it’s important that the image isn’t flipped, we recommend the free version of QuickTime included in OS X 10.6 and later.

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If you’d like to install the drivers, a technical limitation of Windows means that the camera must be connected to each individual computer at the time of installation so there’s no network-deployable version. However, HUE is completely plug and play so the drivers are completely optional.

If you find you need the camera viewing tool from the driver package but not the drivers, you can download a standalone executable for this which can be copied across your network silently. Silent network installation is also planned for our HUE Intuition software (sold separately).

Our animation software (available separately or as part of HUE Animation Studio) can be installed over a network as required. Please contact us if you need any additional information.

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We have recently received some reports of users running Windows 7 or 8 seeing a greyscale or distorted picture in Skype when the camera is working perfectly in other applications. The cause seems to be a recent Skype update on computer running certain graphics hardware.

From initial testing, the problem appears to be limited to Skype’s preview window (in Tools, Options, Video Settings) and the video displays normally during actual calls.

If the problem also seems to be affecting your video calls, we suggest taking the following steps:

  • Ensure that you are using the very latest version of Skype. However, if the problem appeared recently, consider downgrading to a previous version of Skype.
  • If you previously installed the HUE camera drivers, uninstall them through your Control Panel (Programs and Features). The camera will work in Skype and other applications without any drivers installed.
  • Run Windows Update and check that all of your computer’s software is up to date.
  • Visit your computer manufacturer’s website and check for any graphics card or video updates specific to your computer.
  • Try updating DirectX from Microsoft’s website. If you’re using Windows 8, you can skip this step; Windows 8 comes with a later version built-in.

If none of this helps, please contact our technical support team so that they can assist further. If you can include plenty of details about your computer’s configuration it will help us find the solution as quickly as possible.

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If you’ve installed the latest version of the optional camera software from our website, you can access its digital zoom feature.

1. Launching the software

First, open the software from the Start Menu. You might have to click All Programs first. Windows 8 users can search for the application by name: HUE HD Camera.

HueHDCamerastartmenu

When the software opens it should show a live preview from your camera. If it’s missing, select the camera from the Devices menu first.

SelectHUEfromDevices

If the window is still blank, check that the camera isn’t open in any other software at the same time and ensure that Preview is selected in the Options menu.

PreviewLiveVideo

2. Activating the zoom feature

Select Video Capture Filter from the Options menu and go to the third tab: Zoom.

By checking the Enable Zoom box, you can use the slider and arrow keys to zoom in and pan around the live video image.

ZoomControls

If the options are greyed out, the system may be streaming the video in MJPG format which blocks the extra controls. To check, click Cancel and select Video Capture Pin from the Options menu.

PreviewLiveVideo

Locate the Color Space/Compression setting as pictured below. Change it to YUY2 mode and ensure the Output Size is set lower than the camera’s maximum resolution.

Once you’ve made the changes, click OK. The additional options in the Video Capture Filter screen will become available and allow you to tune the image.

VideoCapturePin

3. Using digital zoom

Another way to access the zoom controls is by right-clicking the small camera icon in your System Tray, near the clock.

Clicking on Zoom will produce a smaller version of the controls so that you can zoom and pan across the image even when out of the configuration window.

The zoom option will be unavailable if the camera is capturing in MJPG mode or the video software is closed.

ZoomPlugin

Note: If you’re using Mac OS X, there’s no built-in digital zoom so you will either have to move the camera closer and turn the focusing ring to refocus, or install a third party application such as iGlasses.

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HUE will be installed automatically a few seconds after it’s connected, and it will be available for selection in your chosen software such as HUE Animation, Skype™ or HUE Intuition. If you want to install the extra drivers on your CD you can begin installation as soon as the computer has recognized the camera.

If you have an older model, insert the Install CD into your computer before connecting your HUE. Follow the Installshield Wizard. After you have completed installing the camera software, connect HUE to an available USB port on your computer and you’re ready to go. Please contact your retailer if you need more instructions or help with your older HUE.

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FAQs: HUE HD Pro Camera (37)

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HUE Intuition will soon be available for direct download through your online account.

In the meantime, please use these direct download links to install your software:

HUE Intuition version 1.7.1.6 (Windows XP, Vista, 7, 8)
HUE Intuition version 1.7.1.3 (Mac OS X 10.5 and later)

Once you have installed HUE Intuition for the first time you will be able to download future updates using the auto update feature within the software. Due to a change to the installation process, if you previously installed Windows version 1.7.1.3 or earlier you will need to uninstall it from your Control Panel first before updating to version 1.7.1.5 or later.

Please note that you will need to activate the software the first time you launch it. If you do not have an activation code, please contact us with your order details for assistance.

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Most microphone issues are caused by problems with the connection between the camera and computer. If there is a loose USB connection anywhere in the chain, the audio will be the first thing affected.

Please ensure that you aren’t using a USB hub or extension with the camera. For best results the camera should be connected directly to a USB 2.0 port on the computer.

In some cases, using a shorter USB cable will help improve the connection. If you are using HUE with a different USB cable, please try the one which came inside your box.

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Try connecting the camera to a different USB port. We recommend directly connecting it to a USB port on your computer, not through a USB hub. If you are using the camera with its base station, please make sure that the neck is firmly pushed into the base and making the connection.

If the camera is plugged into one of the ports in the front try one of the ports in the rear of the computer, or vice versa.

If you are using Windows XP, please check that you have Service Pack 2 or later installed as this is required for Windows to properly detect plug and play cameras. Service Pack 2 is a free stability update available through the Windows Update tool.

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Our cameras use manual focus, which means you have to turn the ring around the camera’s lens until the picture is sharp. This means that if you move the camera closer or farther away, the picture may become blurry until you turn the ring again to bring the image back into focus.

If you’d like to know more about manual focus and why we’ve chosen to use it for all of our cameras, please read this blog post on the subject.

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Activating HUE Intuition requires an activation code. This will be attached to the leaflet inside your HUE HD Pro Camera box. If you purchased HUE Intuition as a digital download, look for the code in your purchase confirmation email.

The first time you launch HUE Intuition you’ll be asked to enter your activation code and an email address you want to associate it with. Please keep your activation details safe in case you need to contact us about your software in future.

Further instructions can be found here.

If you do not have an activation code, please contact us with your order details for assistance.

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FAQs: HUE Intuition (23)

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HUE Intuition will soon be available for direct download through your online account.

In the meantime, please use these direct download links to install your software:

HUE Intuition version 1.7.1.6 (Windows XP, Vista, 7, 8)
HUE Intuition version 1.7.1.3 (Mac OS X 10.5 and later)

Once you have installed HUE Intuition for the first time you will be able to download future updates using the auto update feature within the software. Due to a change to the installation process, if you previously installed Windows version 1.7.1.3 or earlier you will need to uninstall it from your Control Panel first before updating to version 1.7.1.5 or later.

Please note that you will need to activate the software the first time you launch it. If you do not have an activation code, please contact us with your order details for assistance.

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Most microphone issues are caused by problems with the connection between the camera and computer. If there is a loose USB connection anywhere in the chain, the audio will be the first thing affected.

Please ensure that you aren’t using a USB hub or extension with the camera. For best results the camera should be connected directly to a USB 2.0 port on the computer.

In some cases, using a shorter USB cable will help improve the connection. If you are using HUE with a different USB cable, please try the one which came inside your box.

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Activating HUE Intuition requires an activation code. This will be attached to the leaflet inside your HUE HD Pro Camera box. If you purchased HUE Intuition as a digital download, look for the code in your purchase confirmation email.

The first time you launch HUE Intuition you’ll be asked to enter your activation code and an email address you want to associate it with. Please keep your activation details safe in case you need to contact us about your software in future.

Further instructions can be found here.

If you do not have an activation code, please contact us with your order details for assistance.

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At the moment, HUE Intuition is sold with a single license for activation on one computer. Multiple licenses will be added to our shop very soon.

Please contact us if you require additional licenses.

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The installer can accept command line switches to allow for silent installation across a network.

/SP- disables the initial prompt during installation.
/SILENT hides the installation wizard and background window.
/VERYSILENT is similar to /SILENT except the installation progress window is hidden as well.

Please see this page for a full list of commands.

If you’re using an older version of HUE Intuition you will need to update to version 1.7.1.5 or later in order to use this feature.

If you have a school license and need to push the license file across a network, it can be found inside the (hidden by default) ProgramData directory.

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FAQs: myCreate for iOS (8)

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HUE Animation only works on a Windows PC or Mac. However, we do have a separate iPad, iPhone and iPod Touch app based on HUE Animation called myCreate.

We currently have no plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks.

The myCreate app has a similar look and feel to the HUE Animation software, without the full set of editing capabilities. Movies can be created with the app, exported to a movie file and then imported into HUE Animation for final editing.

myCreate offers options for sharing movies directly to YouTube, Facebook, and Vimeo.

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At the moment, our myCreate app works with iOS 6.1 and later on the iPad 2 or 3, iPhone, and iPod Touch. You can view the latest system requirements and download the app directly from the store here.

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When sharing a video via social media channels and email, iOS currently reduces the video quality to make it smaller and easier to transmit. If you would like to work with the original high definition version of the video, you will need to export the video to your albums from myCreate and then transfer the movie from your albums to your computer directly.

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Earlier versions of myCreate required you to manually adjust the privacy permissions in order to export your video.

However, we have since released an updated version which automatically prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate through the app store to resolve this issue.

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There was a bug in myCreate 2.0.5 (full version) and 2.0.1 (lite version) that caused the export to album function to crash.

We released an update which fixes this crash, so if you’re affected please download the latest version of myCreate from the app store.

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FAQs: The HUE Book of Animation (3)

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The HUE Book of Animation is a revised animation activity guide based on the Klutz Book of Animation. Both contain the exact same examples, activities and ideas to help you get the most out of your HUE Animation products.

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These extras will soon be available to all HUE Animation owners through the downloads page in their online account.

In the meantime, they can be downloaded here:

Background Pack
Printable Activities
Storyboard Template

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Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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FAQs: The Klutz Book of Animation (4)

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The HUE Book of Animation is a revised animation activity guide based on the Klutz Book of Animation. Both contain the exact same examples, activities and ideas to help you get the most out of your HUE Animation products.

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To register for your free animation software license visit our partner page.

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You can view the example videos referenced in the Klutz Book of Animation here in our gallery.

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Please send us a message with a full description of the problem. Our team will assist as quickly as possible – often the same day.

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FR : FAQ : Caméra HUE HD Pro (3)

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Pour allumer ou éteindre les lumières de votre caméra, appuyez doucement sur le dos de l’appareil.

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Non. Il n’y a aucun pilote supplémentaire à installer, votre caméra HUE est prête à l’emploi tout de suite après son branchement. Tout ce qu’il vous reste à faire est de lancer le logiciel associé à votre HUE.

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Oui. La caméra HUE HD Pro a été examinée conformément à la directive RoHS (2011/65/EU) et a subit les tests EMC (tests de Compatibilité Electromagnétique) de conformité à la directive 2004/108/EC, répondant aux exigences de EN55022 : 2010 et EN55024 : 2010.

Remarque : En ce qui concerne le test de Décharge Electrostatique (DES) EN55024, il a été constaté qu’il est nécessaire de débrancher puis de rebrancher manuellement la caméra pour l’éteindre et l’allumer pour un retour à la normale après le test.

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FR : FAQ : HUE Intuition (10)

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Pour le moment, seules les caméras de marque HUE telles que HUE HD Pro sont compatibles avec le logiciel HUE Intuition.

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Veuillez tout d’abord vérifier qu’elle n’est pas active sur un autre programme, puis changez d’onglet dans HUE Intuition et choisissez à nouveau votre caméra.

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La Gomme fonctionne en cliquant sur une seule forme à la fois. L’objet en question est totalement effacé. Il n’est pour l’instant pas possible de supprimer uniquement une partie de celui-ci dans le mode Document Camera.

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Le sélecteur de couleur ne peut être utilisé que pour sélectionner la couleur d’un objet déjà créé. Il n’est pas possible de sélectionner une couleur de la capture vidéo.

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Contrairement aux autres modes, celui-ci prends des captures d’écran de résolution identique à celle de votre écran selon que celui-ci large ou petit, la taille de vos images pourraient être trop ou pas assez grandes. Sauf si vous adaptez vos paramètres d’affichage dans Windows.

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Miscellaneous Questions (3)

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The guide is currently available here. We’re in the process of updating it to incorporate the more recent version of HUE Animation, so please check the HUE Animation product pages regularly for the latest information.

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Schools can use our education order form or their own purchase order documentation if a quotation or invoice is required. Please check this page for more information about ordering HUE products for your school.

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We ship worldwide and there are no restrictions on support; your HUE software will work no matter which country you travel to.

The appropriate sales taxes will be calculated automatically during checkout and added to your order. For customers in the European VAT area, UK VAT is added to all orders for physical products. Taxes on digital products are charged at the local rate for your country according to current EU regulations.

Please contact us before placing your order if you have a valid European VAT number or tax exemption so that our sales team can ensure you are not charged incorrectly.

If you’re ordering a physical product such as a camera, it’s important to be aware that our warehouses despatch from the US (for US orders) or from the UK (for all other orders). Some countries charge the recipient import taxes and duties when a parcel arrives from overseas, and these additional charges are the responsibility of the buyer.

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Tutorials: HUE Animation (19)

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Your HUE Animation Studio pack will contain a CD, however we recommend installing the very latest version of the software from the website where possible to ensure you have the latest version. Please choose which statement applies to you for help with installation.

1. My CD has version 1.5.9 on the front.
2. I want to download and install the latest version from the website.
3. I need to install offline and my CD doesn’t have version 1.5.9 on the front.

Note: If your copy of HUE Animation Studio came with The HUE Book of Animation, the installation instructions are on page 8 and your CD is version 1.5.9.


1. My CD has ‘version 1.5.9′ on the front.

Insert your HUE Animation Studio software CD and wait for the installation menu to appear. If it doesn’t, you can browse to the CD in My Computer and double click on Menu.exe.

Click on Install HUE Animation to begin the installation, and follow the on-screen instructions.

Open the CD


Note: Old versions of HUE Animation will be removed from your computer during the installation. If an error message appears advising that another version of the software is already installed, you can remove it by following these steps. Once it has been removed, you can try the installation again.

You may be asked to install the free version of QuickTime and some files from Microsoft if they aren’t already installed on your computer. Keep clicking Next when prompted until the software installation is complete.

Finally, connect your HUE camera to an available USB port on your computer. You should be able to launch the animation software from the Start Menu, the Charms bar or by clicking the shortcut on your Desktop.

Launching the software

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu in the animation software when you start.

If you encounter any problems using the software, please download and install the latest version and perform a clean reinstallation as a first step, then consult the FAQs for further help.


2. I want to download and install the latest version from the website.

Activate your software using the HUE code in your HUE Animation pack, then download the latest version.
Once the software has downloaded, open the .msi file to start the installation.
Note: If you see an alert warning that you that software was downloaded from the internet, it’s safe to click Run.

Installation

Follow the on-screen instructions to install the software. You will be asked to tick a box to confirm acceptance of the license agreement.

Note: Old versions of HUE Animation will be removed from your computer during the installation. If an error message appears advising that another version of the software is already installed, you can remove it by following these steps. Once it has been removed, you can try the installation again.
If your computer requests permission to install the software, click Yes.
You will see a confirmation screen once installation is complete.

Installation is complete

Finally, connect your HUE camera to an available USB port on your computer. You should now be able to launch the animation software from the Start Menu, the Charms bar or by clicking the shortcut on your Desktop.

Launching the software

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu in the animation software when you start.

The first time you start the animation software, you’ll be asked to choose a folder where your projects will be saved. The default location will be best for most users. Click Select Folder to continue.

Workspace alert

Note: If you have previously installed an older version of the software and the update doesn’t seem to work, or if you want to remove the software, you can follow these steps to perform a clean uninstallation of any previous versions.

If you encounter any problems using the software, please check the latest version is definitely installed, then consult the FAQs for further help.


3. I need to install offline and my CD doesn’t have ‘version 1.5.9′ on the front.

We recommend using the instructions above to ensure you always have the very latest version installed. If this isn’t possible, you can install from the CD. Please note that the version of the software on older CDs is called SAM Animation. Aside from the name, it’s identical to HUE Animation and your license key will work on either version.

Once you’ve received your activation details, insert the HUE Animation Studio software CD. The installation menu should appear. If it doesn’t, you can browse to the CD in My Computer and double click on Setup.exe.

Note: If your CD menu doesn’t contain the software installer, please go to My Computer and right click the CD. Choose to Explore the disc and browse to the offline folder to locate the installation files in a compressed zip file.

Open the CD
Your computer may ask you Do you want the following program from an unknown publisher to make changes to your computer? click on Yes and this will launch the main installation menu (below).

Click on Animation Software to start the installation and follow the on-screen instructions.

You may be asked to install the free version of QuickTime and some files from Microsoft if they aren’t already installed on your computer. Keep clicking Next when prompted until the software installation is complete.

Finally, connect your HUE camera to an available USB port on your computer. You should be able to launch the animation software from the Start Menu, the Charms bar or by clicking the shortcut on your Desktop.

Launching the software

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu in the animation software when you start.

If you encounter any problems using the software, please download and install the latest version and perform a clean reinstallation as a first step, then consult the FAQs for further help.

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Your HUE Animation Studio pack will contain a CD, however we recommend installing the very latest version of the software from the website where possible to ensure you have the latest version. Please choose which statement applies to you for help with installation.

1. My CD has version 1.5.9 on the front.
2. I want to download and install the latest version from the website.
3. I need to install offline and my CD doesn’t have version 1.5.9 on the front.

Note: If your copy of HUE Animation Studio came with The HUE Book of Animation, the installation instructions are on page 8 and your CD is version 1.5.9.


1. My CD has ‘version 1.5.9′ on the front.

Insert your CD and open Mac.dmg. You should see a screen which looks like the one below. Double click on the .app file to begin installation.

Downloading

Follow the on-screen instructions to install the software. On some versions of OS X, you may be prompted to enter your computer administrator’s name and password. You will see a confirmation screen once installation is complete.

Finally, connect your HUE camera to an available USB port on your computer.

You should now be able to launch the animation software from your Applications folder, or through Spotlight.

Launching the software

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu in the animation software when you start.

The first time you start the animation software, you’ll be asked to choose a folder where your projects will be saved. The Default location will be best for most users. Click Create Workspace to continue.

Workspace alert

Note: If you have previously installed an older version of the software and the update doesn’t seem to work, or if you want to remove the software for some reason, you can manually remove the old version by dragging it from the Applications folder to the trash.

If you encounter any problems using the software, please download and install the latest version as a first step, then consult the FAQs for further help.


2. I want to download and install the latest version from the website.

Activate your software using the HUE code in your HUE Animation pack, then download the latest version. Once the software has downloaded, open it and double click on the .app file to start the installation.

Note: If you see an alert warning that you that the software was downloaded from the internet, it’s safe to click Open and continue.

Downloading

Follow the on-screen instructions to install the software. On some versions of OS X, you may be prompted to enter your computer administrator’s name and password. You will see a confirmation screen once installation is complete.

Finally, connect your HUE camera to an available USB port on your computer. You should now be able to launch the animation software from your Applications folder, or through Spotlight.

Launching the software

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu in the animation software when you start.

The first time you start the animation software, you’ll be asked to choose a folder where your projects will be saved. The Default location will be best for most users. Click Create Workspace to continue.

Workspace alert

Note: If you have previously installed an older version of the software and the update doesn’t seem to work, or if you want to remove the software for some reason, you can manually remove the old version by dragging it from the Applications folder to the trash.

If you encounter any problems using the software, please check the latest version is definitely installed, then consult the FAQs for further help.


3. I need to install offline and my CD doesn’t have ‘version 1.5.9′ on the front.

We recommend using the instructions above to ensure you always have the very latest version installed. If this isn’t possible, you can install from the CD. Please note that the version of the software on older CDs is called SAM Animation. Aside from the name, it’s identical to HUE Animation and your license key will work on either version.

Once you’ve received your activation details, insert the HUE Animation Studio software CD. When it appears on the desktop, open the CD and double click the HueAnimation.dmg file.

Open the CD

The installation screen should appear. Drag the SAM Animation and Webcam Monitor icons to the Applications folder as shown in the picture below.

Installation

Note: If your CD menu doesn’t contain the software installer, double click on the CD on your desktop again and browse to the offline folder to locate the installation files inside a compressed zip file.

Finally, connect your HUE camera to an available USB port on your computer. You should now be able to launch the animation software from your Applications folder, or through Spotlight.

Launching the software

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu in the animation software when you start.

If you encounter any problems using the software, please download and install the latest version as a first step, then consult the FAQs for further help.

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All of your registered software downloads and license details are stored in your online HUE account.

If you decide to reinstall HUE Animation or want to update to the newest version, the steps below will show you how to find the newest download in your online account.

Note: You can also view your registered license keys through your online account.

First of all, visit your account page here.

You may be prompted to log in; if so, use the email address you originally signed up with as your username and the password from your email. If you have lost your password, you can click on the Lost Password? link to reset it.

Login

Once you are logged in you’ll be taken to your online account. Click the Downloads link on the left (highlighted in yellow).

Account

Choose which version of the software you’d like to download by clicking on the corresponding picture.

Downloads

You will be prompted to either Open or Save the downloaded file, then the download will begin. We recommend saving the software somewhere on your computer. That way, if you need to install it again you won’t have to come back to the download page.

Once you’re ready to install, follow the guide for Windows or Mac OS X.

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To activate your software, you will need your activation code or license key.

Finding your activation code

If you purchased HUE Animation Studio with the HUE Book of Animation, check the back cover of the book for your activation code. The book includes detailed activation instructions on page 9.

huecodelocation2
Note: Older versions of HUE Animation Studio did not include a book. If you have an older kit, check the back of your CD sleeve or paper insert for the sticker with your unique activation code.

Activating using an activation code

Once you have installed your software using the instructions for Windows or Mac OS X, then enter your email address and activation code as shown below.

ActivationNewHUEcode

Once you click the Activate button, your software will be ready for use. If you have any problems, please check the Frequently Asked Questions section.

Finding your license key

If you have previously registered your activation code, your full HUE Animation license key can be found on your license keys page. Help accessing your online account is available here.

Note: You will also need your license key if you’re trying to activate offline. Please see these instructions if you need to activate on a computer with no Internet connection.

Activating using a license key

Once you have installed your software using the instructions for Windows or Mac OS X, then enter your email address and license key as shown below. Leave the License Type box set to Single unless you purchased a multi-user license.

ActivationOldHUEcode

Once you click the Activate button, your software will be ready for use. If you have any problems, please check the Frequently Asked Questions section.

Note: Lost license keys can be retrieved instantly by completing this form.

Choosing a Workspace

If it’s the first time you’re using the animation software, you’ll also be asked to choose a Workspace folder. This is where your animation projects will be saved. The Default location will be best for most users.

workspace selection

Click Select Folder (Windows) or Create Workspace (Mac) to continue.

If you decide you want to use a different folder as your Workspace later on, you can change it in your settings.

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To create a new project, launch the HUE Animation software.

On Windows, there will be a shortcut for the software on the desktop or in the Start Menu.

launching the software on windows

If you’re using a Mac, it will be in the Applications folder.

launching the software on a mac

When the program starts, it will give you two options: “Create a New Project” or “Open a Saved Project”. Click the Create a New Project button.

new project

Name your project and click Create.

Note: Your project will automatically save in the Workspace folder you chose during installation unless you choose Save As… from the File menu and choose to save it elsewhere.

name your new project

Next, the main screen of the software will be shown. You are now ready to start taking pictures.

Note: If you opened the software before connecting the camera, you may need to select Refresh Camera from the Camera menu when you begin.

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Tutorials: HUE Cameras (3)

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We will be adding in-depth tutorials of our own very soon, but for the time being we highly recommend reading this blog post written by Anita Gebarowicz, as well as watching this tutorial video.

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You may want to use QuickTime to stream from your camera without installing any additional software.

Note: This requires the full version of QuickTime, sometimes called QuickTime X or QuickTime Pro. This is included as standard on all Macs running OS X 10.6 or later.

First, open QuickTime from Spotlight or your Applications folder.

QuickTime 1

Select New Movie Recording from the File menu (Option + Command + N).

QuickTime 2

Click the triangle icon to the right of the controls and make sure that the Camera is set to your HUE USB Camera as shown. If you would also like to record sound, make sure your microphone is selected too as shown.

QuickTime 3

When you are ready to start recording, click the red Record button in the middle of the controls.

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The manual which comes on the CD describes how to record videos using AMCap but if you’d like to see the process from start to finish, this clip demonstrates how it’s done.

The default for recording is an .AVI file which most Windows applications can pick up. If you prefer to record in a different format Hue will work with most third party recording applications (e.g. Debut Video Capture, QuickTime).

You can flip or mirror the video stream in the software’s settings (Options> Video Capture Filter> Image Mirror/Image Flip) to enable you to place the camera in the best position to capture your subject material. The next clip highlights all of the different special effects which are available in AMCap.

Please note that these tutorials only apply if you’re using Windows and have installed the optional camera driver software.

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Tutorials: HUE Intuition (11)

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Download the correct version of HUE Intuition then open the downloaded file. You should see the installation wizard screen below.

HUE Intuition installer

Click Next, then read and accept the license agreement. If you want to change the installation folder, click Change… on the screen below.

HUE Intuition installation folder

Click Install to proceed with a standard installation of the software.

HUE Intuition installation ready

Once installation is complete, click Finish.

HUE Intuition installation complete

Note: If you see a prompt from your antivirus software warning you that the file was downloaded, carefully check that the filename is correct (setup.exe) and then confirm that you’d like to open it.

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If your copy of HUE Intuition came on CD, open the CD and browse to the Mac folder. Read the license agreement carefully before continuing with installation, then drag HUE Intuition to your Applications folder to install it on your computer. You may need to enter an Administrator’s password to complete the installation.

If your version of the software came as a download, you will need to open the downloaded ZIP file before following the instructions above.

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These instructions are for HUE Intuition 1.7.1.5 (Windows) or later and 1.7.1.3 (Mac OS X) or later.

Once you have downloaded and installed the software on your Windows PC or Mac, connect your HUE camera and open HUE Intuition. The icon in your Start Menu or Charms Bar (Windows) or your Applications folder (Mac) will be red with a lens in the middle as shown.

Launching HUE Intuition

The first time you use the software, you’ll be asked to enter your activation code and a matching email address. Enter your details as shown below, then click Activate. This will launch the application.

activate with code

If you have a long license key instead of an activation code, you can enter that instead using the lower part of the activation screen.

hueintuitionactivatewithlicense

Your long license key will be permanently stored on your online account once you’ve registered your product for the first time.

Note: You will need to be connected to the Internet for the initial authentication. If you have no Internet access, please check this solution.

If you don’t see your live camera image on the screen, check that the light in the camera base is on and the camera is connected to your computer.

You can use the Camera dropdown menu to choose a different HUE device.

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These instructions are for HUE Intuition 1.7.1.3 (Windows) or earlier and 1.7.1.2 (Mac OS X) or earlier. We recommend updating to the newest version of HUE Intuition if possible.

Once installation is complete, connect your HUE camera and open HUE Intuition. The icon in your Start Menu or Charms Bar (Windows) or your Applications folder (Mac) will be red with a lens in the middle as shown.

Launching HUE Intuition

The first time you use the software, you’ll be asked to enter your activation code. Enter your details then click License. This will launch the application.

Note: You will need to be connected to the Internet for the initial authentication.

Intuition license key

If you don’t see your live camera image on the screen, check that the light in the camera base is on and the camera is connected to your computer.

You can use the Camera dropdown menu to choose a different HUE device.

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In the Video tab you can record video with sound. You can also take snapshots using the button in the bottom left of the window.

First of all, ensure that you have selected the camera and microphone that you want to use in the Input Options box.

HUE Intuition video tab

Click the red button to start recording your video. The red Record button will change to a square.

When you’re finished, click the same button again top Stop recording. You’ll be taken to the Playback tab automatically.

Tip: Use the Pause button to pause your recording at any time.

Note: On some computers, you can adjust the settings by clicking the button next to the Camera dropdown menu.

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