Welcome to our Support page where you can find help with common setup problems.

Frequently Asked Questions

Read answers to frequently asked questions here. For information not covered in the FAQs, refer to the PDF user guide covering best practices, getting started with animation, and troubleshooting.  You can also view quick video podcasts on taking and importing images, editing movies, and adding audio.

User Guide


System Requirements

NOTE:  You do need a webcam compatible with your computer before using HUE Animation. We do not install webcam-specific software, so you need to check with the manufacturer of your webcam to determine if additional software needs to be installed.  However, we actually recommend cameras that do not require additional software such as the HUE.

For PC Users

Windows XP/7/8
Quicktime 7.1+
OpenGL 2.0 support
Minimum 512MB of RAM

For Mac Users

Quicktime 7.1+
Intel based Macs
Minimum 512MB of RAM